Terms of Service

1. Definitions

Unless otherwise stated in these Terms:

• “App” means the Healthy Plate mobile application provided by the Company.

• “Account” means an account created by a user to access all or part of the Services.

• “Company,” “we,” “us,” or “our” means ShinYiLian Co., Ltd.

• “Services” means the Healthy Plate services, features, content, and technology provided by the Company through the App, website, enterprise wellness programs, or other related channels.

• “Company Content” means software, designs, interfaces, trademarks, text, images, nutritional information, databases, algorithms, models, reports, program content, and other materials provided by the Company or its licensors.

• “User Content” means photographs, text, dietary records, feedback, and other content uploaded, created, entered, submitted, or transmitted by a user.

• “Connected Health Information” means step-count, activity, and sleep records accessed from Apple HealthKit or Google Health Connect after a user grants permission.

• “Derived Data” means aggregate statistics, cohort-level metrics, trends, benchmarks, and other outputs generated by the Company from information it may lawfully process and that do not reasonably identify a specific user.

• “you” or “user” means an individual who accesses or uses the Services or a legal entity or organization validly represented by that individual.

• “Terms” means these Healthy Plate Terms of Service, as updated from time to time.

2. Acceptance and Eligibility

By accessing, registering for, or using the Services, you acknowledge that you have read and understood and agree to be bound by these Terms and the Healthy Plate Privacy Policy. If you do not agree, do not use the Services.

You represent that you are at least 18 years old and have the legal capacity to agree to these Terms. If you use the Services on behalf of a business or another organization, you represent that you have authority to bind that business or organization to these Terms.

An enterprise- or organization-sponsored program may also be governed by an enterprise services agreement, statement of work, data processing agreement, or other commercial agreement. If such an agreement conflicts with these Terms, that agreement controls with respect to the applicable enterprise program and to the extent of the conflict.

3. Accounts and User Responsibilities

You must provide accurate, complete, and current Account information and are responsible for maintaining the security of your Account, password, and login credentials. Activity conducted through your Account will generally be treated as activity conducted by you. You must promptly notify the Company if you discover unauthorized use or a security incident.

To the extent permitted by applicable law, the Company is not responsible for loss resulting from your disclosure of or failure to safeguard an Account, password, or device, or from a security vulnerability involving a third-party platform, network, device, or service provider outside the Company's reasonable control. This exclusion does not apply to loss attributable to the Company's willful misconduct or gross negligence or to liability that applicable law does not permit to be excluded.

You may not sell, rent, transfer, share, or otherwise make your Account available to another person without the Company's consent. The Company may require verification of identity, contact information, or eligibility to maintain security, comply with law, or prevent misuse.

4. The Services and Changes

The Company may continuously develop, test, update, add, modify, limit, suspend, or discontinue all or part of the features, content, prices, support methods, or geographic availability of the Services. The Company may use beta versions, phased releases, waitlists, or other product-release methods.

Where a change materially affects user rights, the Company will provide reasonable notice through the App, website, email, or another appropriate method as required by applicable law. The Company may act immediately where reasonably necessary for security, legal compliance, third-party-service changes, emergency maintenance, or another legitimate reason.

To the fullest extent permitted by applicable law, the Company is not liable for a modification, suspension, or discontinuation of a feature. This does not affect any refund, remedy, or other mandatory right available to a user under applicable law.

5. Intellectual Property, User Content, and Derived Data

5.1 Company Content

All ownership, intellectual-property rights, and other rights in the Services and Company Content belong to the Company, its affiliates, or its licensors. Except as expressly permitted by these Terms, you may not reproduce, modify, distribute, publicly transmit, sell, rent, reverse engineer, or otherwise exploit Company Content.

Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services solely for your personal, internal, and non-commercial purposes. Enterprise use is governed by the applicable commercial agreement.

5.2 User Content

You retain the rights you have under applicable law in your User Content.

You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, analyze, reformat, create service outputs from, back up, transmit, and display User Content to the extent reasonably necessary to:

• Provide, maintain, protect, personalize, and improve the Services

• Operate food-recognition, portion-estimation, nutrition-estimation, recommendation, and other user-facing features

• Develop and improve Company models, algorithms, and features in accordance with the Privacy Policy

• Administer enterprise programs subject to the individual-data boundaries in the Privacy Policy

• Comply with legal obligations, maintain security, and resolve disputes

The Company may permit its affiliates and service providers to exercise this license only to the extent necessary to perform services for the Company, under the Company's instructions and appropriate confidentiality, security, and data-protection obligations. This license does not authorize enterprise customers, program sponsors, or other third parties to receive individual meal photographs, individual dietary records, individual nutritional estimates, or other personal wellness information.

The Company will not display identifiable User Content in an advertisement, social-media post, testimonial, or other promotional material without completing any notice or consent procedure required by applicable law and the circumstances.

You represent and warrant that you have the right to submit User Content, that it does not infringe any third-party right or violate law, and that it does not contain another person's personal, confidential, health, or protected information that you are not authorized to provide. You are responsible for User Content and its lawfulness.

This license remains effective while your Account or the relevant User Content exists. Following deletion of the Account or content, the Company may continue processing only to the extent reasonably necessary to comply with law, maintain security, resolve disputes, complete backup cycles, or retain previously generated Derived Data that cannot reasonably identify you and may lawfully be retained under the Privacy Policy.

5.3 Connected Health Information

Connected Health Information is accessed only after you grant the relevant Apple HealthKit or Google Health Connect permission. The Company uses Connected Health Information and outputs derived from it only to provide or improve user-facing health, fitness, nutrition, or wellness-management features.

Connected Health Information and outputs derived from it are not used for advertising, marketing, targeted promotions, audience segmentation, third-party reporting, or other use-based commercial data mining. They are not sold, licensed, rented, or provided to data brokers, advertising platforms, enterprise customers, program sponsors, or other third parties. Aggregation or de-identification does not remove these restrictions.

5.4 Derived Data

To the extent permitted by applicable law, the Company may generate and retain Derived Data for Service analytics, security, product and feature development, research, internal business planning, and aggregate enterprise wellness-program reporting consistent with the Privacy Policy.

Derived Data provided to an enterprise customer or program sponsor must not reasonably identify a specific user and does not include individual meal photographs, individual dietary records, individual nutritional estimates, Connected Health Information, or outputs derived from Connected Health Information. A recipient may not attempt to re-identify a user or combine Derived Data with other information for that purpose.

5.5 Feedback

If you provide comments, suggestions, ideas, or other feedback, you agree that the Company may use, modify, implement, and commercialize that feedback without restriction or compensation. The Company has no obligation to use or respond to feedback.

6. Paid Services, Subscriptions, and Refunds

Certain features may require payment or a subscription. App subscriptions are currently processed through the Apple App Store or Google Play and are subject to the applicable store's payment, renewal, cancellation, and refund rules.

Unless otherwise stated on the order page or by the applicable store:

• A subscription automatically renews for the selected billing period until you cancel through your store-account settings

• Following cancellation, you will generally retain access to paid features until the end of the current period

• The Company may change prices, plans, or features for future billing periods and will provide notice as required by applicable rules

• A free trial may require a valid payment method and may automatically convert to a paid subscription unless cancelled before the trial ends

• Taxes or third-party charges payable by you may be collected in addition to the stated fee

Except as required by applicable law or store rules or as otherwise expressly promised by the Company, payments are generally non-refundable. A refund request may need to be submitted directly to Apple or Google.

This Section currently applies only to digital App subscriptions and paid features.

7. Acceptable Use

You may not:

• Violate law, public order, generally accepted standards of conduct, or any third-party right.

• Access without authorization an account, system, dataset, API, or non-public feature.

• Interfere with, damage, circumvent, or test the security, integrity, performance, or usage limitations of the Services.

• Distribute malware or engage in automated abuse, crawling, bulk extraction, scraping, or other unauthorized collection.

• Reverse engineer, decompile, disassemble, copy, modify, or attempt to obtain source code, model weights, non-public algorithms, or trade secrets, except to the extent a restriction is expressly prohibited by law.

• Impersonate another person, provide false information, or manipulate program outcomes, reward eligibility, or Service metrics.

• Upload unlawful, infringing, defamatory, discriminatory, threatening, malicious, sexually explicit, or other content the Company reasonably considers inappropriate.

• Provide another person's personal, health, confidential, or protected information without lawful authority.

• Use the Services or Company Content to create a competing database, model, product, or service, or for a commercial purpose beyond the scope permitted by these Terms.

• Assist, encourage, or enable another person to engage in the activities above.

The Company may use reasonable technical, organizational, and legal measures to investigate, prevent, or address violations, misuse, and security risks.

8. Health, Nutrition, Activity, and AI Features

8.1 Not Medical Services

Dietary, nutritional, activity, sleep, Healthy Asset, AI-generated, and other information provided through the Services is for general wellness-management, educational, and informational purposes only. It is not medical diagnosis, treatment, a prescription, or professional medical advice and does not replace advice from a physician, dietitian, or other qualified professional.

If you have a medical emergency, serious symptoms, or health concern, immediately contact local emergency services or a qualified healthcare professional. Do not rely on the Services to address an emergency.

8.2 Estimates and AI Limitations

Food recognition, portion, calorie, nutrition, activity-related, recommendation, and AI-generated outputs may be affected by photograph quality, databases, models, user input, connected-platform records, and general assumptions and may therefore be inaccurate, incomplete, delayed, or unsuitable for an individual's circumstances. The Company does not warrant the accuracy, completeness, timeliness, or suitability of an estimate or output.

You are responsible for determining whether information is appropriate for your circumstances and for your health, dietary, exercise, and other decisions. Individuals with a medical condition, pregnancy, medication, allergy, eating disorder, or another need for professional care should consult a qualified professional first.

9. Third-Party Services and Platforms

The Services may link to, integrate with, or depend on third-party services, including Apple, Google, cloud, analytics, login, notification, and health-data platforms. Third-party services are governed by their own terms, privacy policies, and availability limitations.

Apple HealthKit and Google Health Connect permissions are optional. If you do not grant or later revoke a permission, features that depend on the relevant connected information may not function, but unrelated features will remain available where reasonably practicable.

To the fullest extent permitted by applicable law, the Company is not responsible for third-party services, content, goods, conduct, downtime, data practices, or other third-party matters outside the Company's reasonable control. The Company may replace, add, or stop using a third-party service at any time.

10. Data and Privacy

The Company's collection, processing, use, disclosure, and retention of personal information is governed by the then-current Healthy Plate Privacy Policy. By using the Services, you acknowledge that you have read the data practices described in the Privacy Policy. Where applicable law or platform policy requires consent or permission for a particular activity, the Company may obtain it through the App, website, a separate consent flow, or the relevant device or connected-platform permission process.

The Company may update the Privacy Policy to reflect changes in the Services, technology, law, or partnership models and will provide notice as required by applicable law and platform policy. Where separate consent is legally required, continued use alone does not replace that consent.

11. Suspension, Termination, and Account Deletion

To the extent permitted by applicable law, the Company may limit, suspend, or terminate your access to all or part of the Services if:

• You violate these Terms, law, or a third-party right

• You fail to pay an amount when due

• Your Account is associated with fraud, misuse, a security risk, or unauthorized use

• Action is necessary to comply with law, an authority's request, or a third-party platform rule

• The Company discontinues the relevant Service or has another legitimate business reason

Where the circumstances permit, the Company may provide notice or an opportunity to cure. The Company may act immediately where a material risk, emergency, legal requirement, or other circumstance reasonably makes advance notice inappropriate.

You may request Account deletion through available App functionality or by contacting the Company. Following termination or deletion, your right to use the Services ends. Information and User Content will be handled under the Privacy Policy, applicable backup cycles, and applicable law.

Provisions that by their nature should survive termination—including intellectual property, User Content licenses, Derived Data, accrued payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions—remain effective.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and all content are provided on an “AS IS” and “AS AVAILABLE” basis. The Company disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, security, error-free operation, and achievement of any particular result.

The Company does not warrant that the Services will be available on every device, in every region, or at all times; that information will never be lost; that a third-party service will remain available; or that the Services will meet your individual needs.

Nothing in this Section excludes or limits a warranty, right, or liability that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its affiliates, directors, employees, advisors, service providers, and licensors are not liable for indirect, incidental, special, punitive, or consequential damages or for lost profits, revenue, goodwill, data, or business opportunities, regardless of the legal theory and whether or not advised of the possibility of such damage.

To the fullest extent permitted by applicable law, the Company's aggregate liability arising out of or relating to the Services will not exceed the greater of NT$10,000 or the amount you actually paid to the Company during the 12 months preceding the event giving rise to the claim.

The exclusions and cap above do not apply to liability that cannot lawfully be limited, including the Company's willful misconduct or gross negligence, personal injury or consumer rights that applicable law does not permit to be excluded, and any other liability governed by mandatory law.

14. User Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its affiliates, directors, employees, agents, service providers, and partners from third-party claims, losses, liabilities, penalties, and reasonable expenses, including reasonable attorneys' fees, arising from your breach of these Terms, unlawful use of the Services, infringement of a third-party right, or User Content you submit.

The Company will provide notice of a claim where reasonably practicable and may control the defense or settlement. You may not enter into a settlement that admits liability or imposes an obligation on the Company without the Company's prior written consent.

15. Governing Law and Dispute Resolution

These Terms and disputes arising out of or relating to the Services are governed by the laws of the Republic of China (Taiwan), without prejudice to mandatory consumer-protection or data-protection provisions that cannot lawfully be excluded.

The parties will first attempt in good faith to resolve a dispute through informal discussions. If the dispute is not resolved, the Taiwan Taipei District Court will be the court of first instance, except where applicable law requires another forum.

Nothing in this Section limits either party's right to seek emergency, provisional, or intellectual-property relief where available by law.

16. Changes to These Terms

The Company may modify these Terms to reflect changes in the Services, technology, business models, law, or other reasonable needs. Revised Terms will be posted through the Services or made available through another appropriate method. Unless a different effective date is stated or applicable law requires otherwise, revised Terms take effect when posted.

Where a change materially affects user rights, the Company will provide reasonable notice as required by applicable law. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

17. General

17.1 Entire Agreement

These Terms, the Privacy Policy, and any applicable order page or enterprise agreement constitute the entire agreement between you and the Company concerning the Services and supersede prior related oral or written understandings.

17.2 Assignment

You may not assign your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms and related rights and obligations to an affiliate or in connection with a merger, acquisition, restructuring, financing, or transfer of assets or business.

17.3 Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, it will be modified or enforced to the maximum extent permitted by law, and the remaining provisions remain effective.

17.4 No Waiver

The Company's failure or delay in exercising a right does not waive that right. A waiver of one breach is not a waiver of another or subsequent breach.

17.5 Force Majeure

To the extent permitted by applicable law, the Company is not responsible for delay or failure caused by natural disasters, war, epidemics, government action, Internet or power outages, third-party platform or provider failures, labor disputes, attacks, or other circumstances beyond the Company's reasonable control.

17.6 Language

These Terms may be made available in English and Traditional Chinese. We intend the versions to remain substantively consistent. To the extent permitted by applicable law, the English version controls except where mandatory local law requires a local-language version to control.

18. Contact Us

• Company: ShinYiLian Co., Ltd.

• Address: 7F-4, No. 77, Sec. 2, Dunhua S. Rd., Da'an Dist., Taipei City 106414, Taiwan (R.O.C.)

• Email: support@healthyplate.app